Here you will find the most frequently asked questions (FAQ), hopefully these will answer all your questions, if not feel free to contact us on the form below.
Choosing Your First Aid Course
Choosing the right first aid course depends on your specific needs and circumstances. Here’s a quick guide to help you decide:
Level 3 Award in Outdoor First Aid (8 Hours): Ideal for those who need basic first aid skills tailored to outdoor environments. Perfect for outdoor enthusiasts or those working in less remote areas.
Level 3 Award in Outdoor First Aid (16 Hours): A comprehensive course designed for individuals who spend extended periods in remote outdoor settings. Recommended for outdoor professionals, such as guides or instructors.
First Aid at Work (FAW): Aimed at workplace first aiders in medium to high-risk environments. This course provides in-depth training on a wide range of first aid scenarios.
Emergency First Aid at Work (EFAW): Suitable for low-risk workplaces, this course covers essential first aid skills for handling emergencies.
Consider your environment, responsibilities, and the level of training required to make the best choice. If you’re still unsure, feel free to reach out for guidance!
Payment options
All of our payment options are listed here we offer payments via all types of Card, Invoice, and Payment Schedules.
Business / bespoke courses
Yes! If you’re looking for a tailored first aid course to meet the specific needs of your group or workplace, bespoke and on-site training options are available. Here’s what you need to know:
Customised Content: Courses can be designed to focus on the risks and scenarios most relevant to your environment, whether it’s an outdoor setting, a high-risk workplace, or a unique industry.
Convenient Location: On-site courses allow training to take place at your preferred location, saving time and making it more accessible for participants.
Flexible Scheduling: Bespoke courses can often be arranged at a time and date that suits your group, ensuring minimal disruption to your schedule.
To learn more about bespoke or on-site training options, feel free to get in touch and discuss your requirements!
General Course
Yes, depending on the length of course. A full day course normally has a 15min break in the morning and afternoon, and 30mins for lunch. The exact timings of these breaks are determined by the course but your trainer will be able to advise at the start of the day.
Yes, as long as we are made aware in advance, this falls under our fair access to learning and assessment policy and we can make a reasonable adjustment for you. Please be aware that we need to see all candidates correctly perform each technique at least once, in the correct way.
So, if for example a knee injury might make repeatedly kneeling on the floor to practice CPR difficult. We could put your manikin on a table to avoid aggravating your injury while you practice. We would however require to see you perform CPR fully and correctly once (IE kneeling on the floor beside the manikin) in order to pass that assessment criteria.
First Aid manual’s
Every candidate receives a link to download our exclusive Digital First Aid manual, tailored to the course type you’re attending. You can save it to your preferred mobile device, ensuring it’s always at your fingertips when you need it. And don’t worry—it takes up about the same storage space as a single photo, so it’s super convenient!
We provide all our manuals in a digital format, ensuring they’re always accessible whenever you need them. While you’re welcome to print out a copy if that works better for you, we’ve found that paper manuals often end up forgotten on a shelf or left behind after courses.
Digital manuals, on the other hand, can be easily updated with the latest information, making them a more reliable and effective resource—especially in emergencies. Plus, they’re an eco-friendly choice! By going digital, we reduce paper use, eliminate delivery emissions, and prevent waste when new editions are released.We’re excited to offer you a practical and environmentally conscious solution!
Certificates
Your certificate will arrive by email within 10 working days of your course finishing, as long as your course fee has been paid.
Yes, please contact our office to arrange this. We charge £5 for this service.
No, but the pdf format in which they are supplied can be printed out very easily and you are welcome to do so.
Our research showed that most people scanned their paper certificates in order to then send them on to their employer, National Governing Body, or similar. By sending you the certificate as a PDF document already, we cut out that administrative hassle and make life easier for you. We also save paper, postage and printer ink by doing so at the scale in which we send out certificates.